Error Alert sent to wrong group of people

Did you check what was set in the Alerts tab in the process properties?

Hi Mathieu,

Its set to system default

"Alerts are sent to process administrators, process model administrators, and system administrators when an error has been encountered"

Then it probably means that the users who received the emails are probably admins of the process. Possible that they are part of the APP admin group?

Setting to system default is not a best practice. Create a group in your app, add the right people and use that group in alert settings.

In your post you wrote: "bunch of people who are not even the system administrator". What does that mean?

Setting to system default is not a best practice. Create a group in your app, add the right people and use that group in alert settings.

In your post you wrote: "bunch of people who are not even the system administrator". What does that mean?

Hi Stefan,

Thanks for reply. Yes definitely, we will change the default system alert to a new group. 

With "bunch of people who are not even the system administrator" i mean that those people are basic users and they are the part of "Process administrator" group and why I specifically called system admin because not everyone in the group is getting those emails.