Hi, Is there any issue in sending emails to Groups? We have the follo

senthilar over 9 years ago

Hi,

Is there any issue in sending emails to Groups? We have the following code:

=toemailrecipient(topeople(getdistinctusers(pv!ownerUserOrGroup))) - the pv is of type UserOrGroup

This code is placed in Send Email smart service and that service successfully sends the email too. But immediate after sending the mail this smart service fails. The error message is

There is a problem with task “Send E-Mail to Group” in the process “Trust Util Send Reminder Mail”. Failed to send email

Why is this so?
...

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0 Eduardo Fuentes
Appian Employee
over 9 years ago

To troubleshoot any issue where the alert is not informative enough you always have to review the application-server.log and find the corresponding error. Once you identify the error review each of the "Caused by" clauses in the stack trace; there will be one that will explain the root cause which in this case can be a single email address which would explain why the email is indeed sent for other users.
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0 Stefan Helzle
A Score Level 3
over 9 years ago

From my experience sending email has to be handled carefully. Most of the time I design my models to loop over each recipient and use a parallel 1 min timer to handle possible errors but continue sending remaining emails. An alert allows me to check what happened, but the process itself is not paused.
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0 senthilar over 9 years ago

Thank you Eduardo and Stefan! The problem was with a dummy email assigned to a member in the group.
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