I am using Appian's Send Email Smart Service.I cannot receive emails sent to emails with the domain names @outlook.jp and @outlook.com.The Send Email Smart Service is green in the process model with no errors and the Send Email Smart Service is passing.I have tried using Appian's Send Email Smart Service with Process, Process Model, Process Initiator, Process Designer and Custom Sender as the sender, but I cannot receive the emails.The recipient email is enclosed with a toemaiaddress function.
We have also checked our spam folder, but there are no emails.
In Outlook, the domain of the emails sent from the Send Email Smart Service has been added to Safe domains.No specific Outlook rules have been created.The emails themselves are very small in size as they are test emails.
One concern is that when I use the toemailrecipient function, emails are sent for non-outlook email addresses, but I get the error "No valid recipients resolved" for outlook email addresses.
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What email sender domain do you use. You might have to set up SPF to allow the Appian cloud mail server to send email on behalf of your company's mail server.
Thank you very much for your reply.
I do not use my own company email server at the moment.The domain of the email sent from Send Email Smart Service is @ENVIRONMENTNAME.appiancloud.com.
Yes, that's what I expect. Appian is always sending email from its own mail server. Now you need to modify your DNS setup to allow the Appian mail server to send mail. Other mail servers will then check the DNS records and only accept incoming email if the SPF record is correct.
Thank you very much again for replying, Stefan.
As far as I understand it, the method you have given is supposed to be the use of my company's mail server. At this stage, I do not envisage using our company's mail server, but rather sending emails from Appian's own mail server (@ENVIRONMENTNAME.appiancloud.com).
When using Appian's own mail server in this way without DNS setup of its domain(@ENVIRONMENTNAME.appiancloud.com) , is it safe to assume this phenomenon will occur, such that Gmail will accept incoming mail and Outlook will not accept e-mails?
This is NOT about using your company's mail server. You will have to modify the DNS record of your company to allow the Appian mail server to send email on behalf.
Whether other mail servers accept mail with/without SPF is something probably out of your reach.