Instead of sending out an email using the process model "Alert" setting, I am trying to integrate with Pager Duty API. Is there any way we can call an integration object (to integrate with Pager Duty) so that we publish an event to Pager Duty instead of sending out an email? Right now the email is been sent out and it integrates with pager duty in that fashion but our preference is to skip sending email all together.
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Instead of trying to reinvent the wheel, I strongly suggest to just send alert emails to Page Duty.
community.pagerduty.com/.../2118
Our organization would prefer not to send out emails and for emails to be last resort. Trying to see if there are alternatives.
That is what Appian supports out of the box. Anything else will be additional effort for each and every process model ever being built.
You could also stream log files: docs.appian.com/.../Log_Streaming_for_Appian_Cloud.html
You have two alternatives, stream log files as Stegan said, or use an integration against Page Duty, modifiying the pm's involved