I am looking for a way to activate the Process Model as soon as a user opens the record summary for the first time.
Additionally, I want to record the time when the summary was first accessed.
Is there any way to achieve this?
One possible solution that I thought of is displaying a button to start the process model when the summary interface is launched.
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Hello tejas_n
How is this user going to open the summary? May be simply open this summary by a process if that is what you really want and write down the data if that is the first entry for that identifier.
But why?
We want to capture the date and time when the user opened the case form record read-only grid as per business criteria rules will send out notifications and other things.
when the user clicks on the record link (dynamic links /record link on read-only grid ) we cant start the process model as per my analysis
So is any way to start process models when the user open interfaces at load
In that case, you can have your summary interface designed in such a way that it triggers a process model and then displays the summary of the record.
On the first click your interface would check on the entry in the data base for that particular record, if exists it would show summary else it would show the button first on the interface which says "Click to View Summary" which would trigger a process and save a value into the local and display the summary.
an expression rule, contains to check the data and display the summary will fulfill your requirement.
I am not sure whether this will pass any UX test ...
Wasn't sure of any other approach, how that requirement could be fulfilled. Definitely not a preferred approach.
Konduru Chaitanya
Yes thought of this approach is best for now
But trying to minimise the clicks of user not to add like click to view record on the interface
ChristineH Yes the process model approach is also a way by using the activity chaining
Bt its now the best for resources
Thankyou you all
Stefan Helzle
ChristineH