Hi Everyone,
I have a requirement to send a reply email using Appian. Generally, I receive emails using the mail poller plugin in my system, and later I display them in the interface. Now, users need to send a reply email. Is it possible to send a reply email in Appian that is linked to the original email's thread? If not, are there any workarounds?
Thanks.
Stefan Helzle Mike Schmitt
Discussion posts and replies are publicly visible
Generic email doesn't actually "thread". Gmail, Outlook, and other programs do a crude retrospective workaround to "thread" emails by just gathering all emails with a similar enough subject line and saying "ok, that's a thread..."
If you want to try and accomplish this in your in-appian replies, you could always try just leaving the original subject line identical and prepending it with "Re: ____".
Every email thread will have a unique identifier called conversation id. So, assume if I'm going to send it with "Re: " will it maintain the conversation id. Could you please help me in this?
nksnksnks said:So, assume if I'm going to send it with "Re: " will it maintain the conversation id.
All I can suggest is that you work the "conversation ID" into the subject line and/or message body. Keeping in mind that if a user is manually writing a reply, they can (if they want) change either of these (but usually won't). I don't know any way in Appian to set any properties of the message in a way that the end user can't alter when writing an external reply e-mail.