hello, we initiate a process through the arrival of an email, it wor

hello,

we initiate a process through the arrival of an email, it works correctly except for a sender.
Watching the MIME header, emails that are not consumed by APPIAN have:
Content-Type: text / html; charset = "us-ascii"
Content-Transfer-Encoding: quoted-printable

while the others:
Content-Type: application / ms-tnef; name = "winmail.dat"
Content-Transfer-Encoding: binary

Do you think that the encoding of the email may be related to my problem?

thanks in advance....

OriginalPostID-126902

OriginalPostID-126902