I need to check if the supervisor ID is deactivated and then update a person'

Keith over 10 years ago

I need to check if the supervisor ID is deactivated and then update a person's user profile so the supervisor is null.

I tried double quotes and I tried to assign a PV of user type with nothing in it. I get an error that the supervisor field has to have a valid name. How can I get around this?

In all our processes we check if the profile supervisor is null and then call a sub process to enter their supervisor. If I can run a process to check for a deactivated ID and then make it null - we are in business.

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0 Keith over 10 years ago

I am able to manually do this. I want to create a process to check and use the update user profile smart service to automatically change a deactivated supervisor to become null.
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0 Mike Schmitt
Certified Lead Developer
over 10 years ago

Good Question - I also notice it won't save a cleared-out phone number field (such as if you attempt to set "Office Phone" to ="", it doesn't save the new value)
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0 Chris over 10 years ago

The only way I've found to bypass required field validation on user profiles is with our Bulk User Upload mechanism (from professional services?), which takes a csv input of user accounts and updates the profiles without [most] required validation. Otherwise, we have had to create dummy accounts to be added in place of the blank supervisors.
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0 erickp over 6 years ago in reply to Chris

Hello Chris, have you figured out another way to do this?
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0 Chris over 6 years ago

Hi erickp, I am able to update a user's supervisor information to null utilizing the Update User Profile smart service as well - is that not working for you?

docs.appian.com/.../Update_User_Profile_Smart_Service.html
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