Hello All,
An end user filled out a form, but we’re encountering an XML document handling error in Appian when the process attempts to save the data. Could you please help me troubleshoot this issue? It seems related to entity data conversion, potentially due to malformed XML, special characters, or null values. Any guidance on resolving this would be greatly appreciated.
Discussion posts and replies are publicly visible
Do you see any additional details in the tomcat stdout log file?
No Stefan, I did not find any details in log which is helpful. All i can see is "Could not find ids"
Can you share the exact configuration of that process node?
Thanks for your response Stefan, the error is resolved now, It was the "emoji" which was inserted. End user has removed that and it got saved into DB now
OK. Then the issue is that your database table is not configured correctly.
KB-2038 Issues writing to MySQL database when emojis or unicode characters are used