Hi All,
We have a process that receives email and later uses AI skills for each of the attached document.
The issue I'm having is that Appian is considering any embedded image from the email (footer images/signature/logo) as an attachment. What I really want is the attachments msg property to only contain actual attachments.
Example:
- User sends an email to system with 3 attachments and a footer which contains 2 logos.
- The system picks up the email trigger and the process grabs the attachments but is also including images in the body (totaling 5 attachments now)).
What I want the above to do is only process the 3 actual attachments and not the 2 embedded images. We have hundreds of emails coming in every day and from various sources so its not consistent with embedded images. How do we figure out the actual attachment from embedded image, so we can discard embedded ones for further processing. otherwise the review task will become hectic for the end user to just reject all of the logos from emails.
Any help is appreciated;
Discussion posts and replies are publicly visible
Hi Stefan Helzle and sandhyam6767 ,
I'm facing the same challenge, and no matter how hard I've searched, I can't find a way to obtain the content type mentioned by Stefan Helzle , in any of the properties of the receive message event.
Could you give me an additional clue as to where or how I can check this content type?
I was looking here https://docs.appian.com/suite/help/25.3/Receive_Message_Event.html#email-message-type-considerations for some of the message properties.
Did you check the BodyTypes property? I expect this to hold the content type for each of the parts.
Thanks Stefan Helzle Still, it seems Body Types isn't the attribute to get the content types, unless I'm not understanding you well.
I'm receiving 7 inline attachments, but the bodytypes just gave me a list of 2 types, and no clue how to relate the given types with the attachments. Do you have any other indication about where can I find the content type of the attachments as you mentioned?
Just in case, I also tried the BodyContentType and got another result that seems to me of no use for this purpose. multipart/mixed; boundary*0=_004_FR6P281MB3437A162F1C7800D0C96724388C5AFR6P281MB3437DEUP; boundary*1=_BR.
I did not test this in the last months. And email is always painful to work with.
Seems like BodyTypes is just the mime types of the non-binary parts.
What do you try to achieve?
I want to get the actual attachments added to the email but not the inline attachments (i.e. sign logos, social media logos, etc)
It feels like you'll need to implement something heuristic to filter out individual files by name and/or by extension. Otherwise, when blindly given a handful of files that came through as attachments, how else is Appian supposed to programmatically make the distinction you're referring to? As far as the email file is concerned, an attachment is an attachment.