How to send Case id in the mail via Send EMAIL smart service ?

Question

Hi, 
 
 how we can send the case id to user via send email smart service and if user click the case id from mail then it should re-direct to case summary. 
 
 could you please suggest the possibility's. 
 
 thanks in advance!

Narendra reddy mucchu · Answer

suresh You need to use hyperlink tag which i have given example below " Click Here. "

Varun Teja Gurrapu · Answer

Hi suresh ,

I have a possible solution where you can send the Case Link using ID.

Configure Email Smart Service with the following expression:

a!urlForRecord(recordType: <Your_Record_Type>, identifier: < Case_ID >, targetLocation: "TEMPO")

You can even write as a plain text in Expression mode in email body (or also in script task before send email node),Or you can make some changes and embed the link into an HTML template.

Hope this helps you!!!

How to send Case id in the mail via Send EMAIL smart service ?

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