Hi,
how we can send the case id to user via send email smart service and if user click the case id from mail then it should re-direct to case summary.
could you please suggest the possibility's.
thanks in advance!
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Hi suresh ,
Can you try using urlforrecord function ,it have two parameters, recordType -pass case Recordtype, recordIds--pass case id else try For the email body, use HTML content with your generated link
<p><a href="{{rule!YourLinkGenerationRule(caseId: pv!caseId)}}">Case ID: {{pv!caseId}}</a></p>let me know its working or not?
hi Narendra reddy mucchu thanks for response.
I have tried with urlforrecord but it sending total URL in text format to mail , but we need link for case id from process model, so that user wil see only case id his mail.
suresh
You need to use hyperlink tag which i have given example below"<a href="&substitute( urlforrecord( recordType: 'recordType!case recordIds: case!id ), "/tempo", "/sites/your site addres/page/",1)&"> Click Here. </a> "
yeah thankyou , it works for me
suresh Great