Why does a Record Action start a process successfully but not pass the record data (identifier and record) to parameterized process variables?

Question

A Record Action is configured to start a process model, and the process launches successfully. However, the parameterized process variables (record type and identifier) remain null or default values during runtime. As a result, the interface cannot display the expected record data.

varuntejagurrapu · Answer

Hi mohitr083133 , 
 From my understanding, The Record Action is successfully initiating the process model, but the parameterized process variables (record type and identifier) are not being populated correctly, causing the interface to receive null or default values instead of the expected record data. I suggest you to check for certain things: 1. Parameter Mapping Configuration 
 - Verify that the Record Action's parameter mappings are correctly configured 
 - Ensure the source values (record type and identifier from the record action context) are explicitly mapped to the process variables 
 - Confirm the variable names match exactly between the Record Action configuration and the process model definition. 
 2. Process Variable Definition 
 - Check that process variables are properly declared in the process model with correct data types 
 - Verify initial values are not overriding the passed parameters 
 - Ensure variables are defined as input parameters, not local-only variables 
 Solution Steps: 
 - Reconfigure the Record Action to explicitly map context values to process variables 
 - Test with hardcoded values first to check whether the issue is in mapping or data retrieval 
 - Validate the interface rule is querying the correct process variables with proper syntax

Harsha Sharma · Answer

Check in the Record that you are passing proper record action context against the parameterized process variables to the related action.

Shubham Aware · Answer

Ensure your input parameter names are exactly record and identifier (case-sensitive), with the correct data types matching your Record Type. Hope Process variables set up as Input Parameters in the process model.