I have process model which run subprocess.Both main and sub process already set alert to specific user.
However, when error occur on sub process, alert email was sent to all admin in environment (admin@xxx.appiancloud.com)
Are there any workaround for this issue?
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Following is main and sub process configuration.
Main Process
Sub Process
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Hope the process model is published. Check if the user is active. If the user configured in Alert setting is deactivated, all environment admins will be notified. As per best practice have a group of users configured in alert settings instead of a user. User's dont get promoted to higher environments, groups do!
Hi, Harsha Sharma .
Based on your suggestion. I already verifed some of it
1. Hope the process model is published
-> Yes. I already published
2. Check if the user is active
If the user configured in Alert setting is deactivated, all environment admins will be notified.
-> Yes. Selected user is active
3. As per best practice have a group of users configured in alert settings instead of a user.
-> Even I try to set group that consist 2 user. Alert stil being sent to all administrator in Appian
4. User's dont get promoted to higher environments, groups do!
-> What do you mean by "get promoted to higher environments" ?
Do you mean "User may not available if I deploy to another environment? (such as from devlopment to testing environment)