We are on 7.8 Cloud. We have Tempo Task Report which has a Task Name

aksharc over 9 years ago

We are on 7.8 Cloud.

We have Tempo Task Report which has a Task Name column with the link clicking on which will open the task form.

Now, when I click on a task form it always open in the Portal environment with the message "This form must be viewed in Tempo". The link appears correct when I hover over the task link (snldev.appiancloud.com/.../537139208), but when I click on that, instead of opening task form in the tempo, it takes me to the portal environment

Any idea why this is happening?

Note: We are in process of migrating to tempo, so there are still several portal tasks available in the environment.

Thanks!...

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0 Michael Tan
Appian Employee
over 9 years ago

Hi Akshar, can you provide your sail expression for defining this column?
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0 aksharc over 9 years ago

a!gridTextColumn(
label: "Current Task",
field: "c4",
data: index(ri!Datasubset.data, "c4", {}),
links: if(
ri!Datasubset.totalCount = 0,
{},
apply(
a!processTaskLink(
task: _
),
index(ri!Datasubset.data, "c16", {})
)
)
)

Note: I have used queryProcessAnalytics to get the data from the portal report. c4 is the Task Name, and c16 is the Task ID.
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0 Michael Tan
Appian Employee
over 9 years ago

Can you try this?

a!gridLinkColumn(
label: "Task Name",
field: "c4",
data: if(
ri!Datasubset.totalCount = 0,
{},
apply(
a!processTaskLink(label: _, task: _),
merge(
index(ri!Datasubset.data, "c4", {}),
index(ri!Datasubset.data, "c16", {})
)
)
)
)
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0 aksharc over 9 years ago

Same behavior after I modified the column with the one you provided.

I also noticed one thing, When I am on Tempo Task Form, from there when I refresh the page (browser refresh), it redirects me to portal environment!
This is weird.
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0 Michael Tan
Appian Employee
over 9 years ago

Hmmm, also the gridLinkColumn is deprecated, but I wanted to see if it worked with that and wasn't something with the base product. It looks like you are using the id from a specific column. Can you use the drill down portion of the query analytics return? It will be one of the dp fields.
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0 aksharc over 9 years ago

Yes. I am using the tp!id to populate the column. Let me try to link the Task Name column to TaskID and see what happens.
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0 aksharc over 9 years ago

Using the drill down portion doesn't work as well. It opens in the portal always.
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0 Michael Tan
Appian Employee
over 9 years ago

If you use the task report tutorial for 7.8, then does it yield the same issue on your environment?

forum.appian.com/.../Task_Report_Tutorial.html

If it does, then I suggest working with Appian Technical support directly.
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0 aksharc over 9 years ago

Thanks Michael for the assistance. I have opened a support case for this.
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0 Lakshmi Meyyappan over 8 years ago

Were you able to resolve this issue? We are seeing a similar problem, but some links in the report open in Tempo and some links (from a specific process model) open in Portal.
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