I have a requirement to escalate a task and then fire a recurring escalation eve

peterh over 10 years ago

I have a requirement to escalate a task and then fire a recurring escalation every 2 hours until the task is completed. They would like all escalations (including recurring) to only be sent during business hours.
Has anyone found a way to send recurring escalations only during business hours?
The escalation time is not captured in the system so I can't increment the escalation time and use the Appian cal functions.
I would like to use OoB escalations.

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0 peterh over 10 years ago

Great idea. I can confirm that now() is evaluated dynamically from within the Timer Condition every time it fires. Thanks for the help!
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0 peterh over 10 years ago

Great idea. I can confirm that now() is evaluated dynamically from within the Timer Condition every time it fires. Thanks for the help!
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