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I have a requirement to escalate a task and then fire a recurring escalation eve
peterh
over 9 years ago
I have a requirement to escalate a task and then fire a recurring escalation every 2 hours until the task is completed. They would like all escalations (including recurring) to only be sent during business hours.
Has anyone found a way to send recurring escalations only during business hours?
The escalation time is not captured in the system so I can't increment the escalation time and use the Appian cal functions.
I would like to use OoB escalations.
OriginalPostID-146620
OriginalPostID-146620
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jaishankarj
over 8 years ago
You can even use "calisworktime()" function as well to check whether your time lies in Business Hours or not. try using "calisworktime(now())". Point to note here is that the calendar has not been specified and it will take default calendar.
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jaishankarj
over 8 years ago
You can even use "calisworktime()" function as well to check whether your time lies in Business Hours or not. try using "calisworktime(now())". Point to note here is that the calendar has not been specified and it will take default calendar.
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