Hello, I have an issue with process instances that have nodes defined

thanosm over 9 years ago

Hello,

I have an issue with process instances that have nodes defined, in its assignment properties, to execute with the user that initiated the process instance. When that user has been de-activated for some user the node execution throws an Error and an Alert is generated, which is normal. However, my issue is when we re-activate that user and that same node keeps throwing an Error.

I have also checked that the user, after re-activation, is a member of the groups that are a part of the process instance's security configuration.

Any ideas as to why this is happening?

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0 Eduardo Fuentes
Appian Employee
over 9 years ago

After re-activating the user add him/her to any group to refresh the group membership and his/her roles. See if that works.

If it doesn't work reset his/her password and log in as him/her to refresh his group membership and try again.
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0 thanosm over 9 years ago

Eduardo, your first approach worked just fine. Thanks for the help.
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