I recently came across an unexpected behavior with task escalations. When attem

bradc over 9 years ago

I recently came across an unexpected behavior with task escalations. When attempting to send tp!id or tp!starttime via an alert or message event from a task escalation, the values sent are not that of the task associated with the escalation. Instead, it appears that the escalation has a tp!id and tp!starttime associated with itself, and not the task I'm attempting to escalate.

Has anyone else experienced this behavior and come up with a solution? I would like to send the tp!id and tp!starttime directly from the escalation to an alert and/or message event.

As a side note, the tp!display and tp!name does send the task values. I have not testing any other tp! values.

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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Just to add more information to this, you're correct. Escalations, as part of the design of the product, have their own properties. Using tp!id will return the escalation ID not the task id. This is how the product was designed.
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Just to add more information to this, you're correct. Escalations, as part of the design of the product, have their own properties. Using tp!id will return the escalation ID not the task id. This is how the product was designed.
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