Is there a way to reassign a Task back to a Group after the Task has been accept

lesliem over 9 years ago

Is there a way to reassign a Task back to a Group after the Task has been accepted by a user and is inactive for x minutes? I tried the exception and the escalation on the User Task but this isn't working. Any ideas?

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0 malcolm.ross
Appian Employee
over 9 years ago

Escalation action on the task is designed exactly for this purpose. I would investigate further as to why that is not working.
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0 Stefan Helzle
A Score Level 3
over 9 years ago

Be sure not to use exceptions. An exception cancels the task and allows you to design an alternative process flow. Use escalations as Malcolm suggested.
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