I have created a process model which was getting triggered automatically i

1. Re-import the model
2. Remove the timer
3. Save and publish

Thank you for your quick reply Eduardo, but unfortunately I do not have any backup of the process model.

1. You can import it from another environment.
2. Also if you can find its UUID from any export/import log you will find the model inside the server <APPIAN_HOME>\\_admin\\models inside a folder named after this model's UUID

We have not deployed it in any other environment. Do we need to raise a technical support to get the issue resolved?
We are using Appian cloud instance.

Yes, the support team can help you.

Do you remember the model name or have the model UUID (not the ID but the UUID)?
Do you have any running instance? If you do, can you edit the portal report and add a column of type text defined as

pm!uuid

and see if it shows the UUID?

I solved the similar issue by restarting the server.

Were you able to resolve the issue?

Hi Eduardo,
I have got the xml file of process model after raising the technical support. After that I have followed below steps to get the issue resolved:-
1. Import the process model
2. Delete the timer
3. Save and publish

Thank you so much for your support.

@Eduardo Could you please let me know if we need to remove timer event associated with the start event before deleting a process model? Or is it related to Appian version which we are using or is it just a rare case that happened with the user who posted this? Your suggestions are valuable to us, as we are planning to delete the process models that has got timer associated with their start event.