We have a requirement to allow automatic reassignment of tasks for a user during

gauravg568 over 8 years ago

We have a requirement to allow automatic reassignment of tasks for a user during a delegation period to whomever he/she has specified as a delegate for that period (such as a delegation setup for a 10 day vacation). We were trying to come up with options to reassign the task to delegate in real-time during the specified delegation period. There are task reassignment smart services and also the IFM Manager that allows us to reassign tasks on-demand. However, the requirement is for real-time reassignment during the delegation period. We could setup an exception flow on each and every task, but that would be time consuming and potentially error-prone activity. Does anyone have any suggestions for design options to accomplish real-time reassignment of tasks without a lot of additional set up for every task, since this is an application/system wide requirement?

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0 rogerp63
Certified Senior Developer
over 8 years ago

We are doing something similar for another client. We simply added a rule in the task assignment to add active delegate (if exists) as an assignee (or assignee's if more than one). This does not re-assign existing assigned tasks, but any new task assigned within the scheduled delegation timeline. I think this is the same approach as stefanh791. I am now looking for a way to perform a mass re-assignment capability with an audit trail (so not OOTB re-assignment).
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0 rogerp63
Certified Senior Developer
over 8 years ago

We are doing something similar for another client. We simply added a rule in the task assignment to add active delegate (if exists) as an assignee (or assignee's if more than one). This does not re-assign existing assigned tasks, but any new task assigned within the scheduled delegation timeline. I think this is the same approach as stefanh791. I am now looking for a way to perform a mass re-assignment capability with an audit trail (so not OOTB re-assignment).
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