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Hi , We setup new environment and able to open all tabs in designer u
shanmukhaprasads
over 8 years ago
Hi ,
We setup new environment and able to open all tabs in designer using chrome but having problem with IE(version 11) ,Please find the attachment. let me know do i need to change any configuration or something other ?
Thanks in Advance
OriginalPostID-194435
OriginalPostID-194435
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Tom Ryan
Appian Employee
over 8 years ago
Since it is working in Chrome, it sounds like this is not an issue with the environment itself. Can you try clearing the IE cache? (Ensure 'preserve favorites website data' is unchecked.)
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shanmukhaprasads
over 8 years ago
Thanks for the Response Tom . I did it but i don't see any change. If i login with xxx/suite/designer i'll not get this error but if i login as a tempo first and later change to designer then i get this error.
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Tom Ryan
Appian Employee
over 8 years ago
Can you record a short video showing the steps you take to reproduce this behavior (you can use a free tool like
www.techsmith.com/jing.html
). If not, let me know the steps you took to reproduce.
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shanmukhaprasads
over 8 years ago
1) Example URls:- xxx.com/suite/designer and xxx.com/suite/tempo
2) First used xxx.com/suite/designer --> Login and able to navigate processes tab without any interruption.
3) Second time used xxx.com/suite/tempo --> login and changed the url to xxx.com/suite/designer view and i got this error.
4) Just now got to know , by repeating same steps in Chrome i'm having this problem.
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shanmukhaprasads
over 8 years ago
if i follow same steps , i'm able to recreate this issue in both the browsers.
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Tom Ryan
Appian Employee
over 8 years ago
1. What version of Appian is this?
2. Can you attach the latest application server log?
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shanmukhaprasads
over 8 years ago
We are using 7.11 and Please find the attachment
server.log
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shanmukhaprasads
over 8 years ago
Sorry , that is old one.. here is the latest one
server.log
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Tom Ryan
Appian Employee
over 8 years ago
Are you using a webserver? If so, check that the static content is up to date.
Is it possible for you to record a network capture using a tool like Fiddler or the IE developer tools and attach it?
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shanmukhaprasads
over 8 years ago
Static content is up to date. latest hotfix is also deployed. I'll try to record network capture.
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