I have configured an Escalation on a User Input Task which sends the Initiator o

johng373 over 8 years ago

I have configured an Escalation on a User Input Task which sends the Initiator of process an email with a direct link to the Task. I am using the "Get Process Task ID" Plugin (forum.appian.com/.../e-153754) to find the Task ID. I have noticed for a "Basic User", they receive the alert email but the link to the task is missing. For the Administrator (me), I receive the alert email and the direct link to the Task is present. The link takes me directly to the Task as desired.

Since the basic user cannot see the link, I believe this issue has to do with permissions. However, on the rules which generate the Task Link, permissions appear to be set up properly.

On the "Escalations" tab under the "What action should be taken?", I have the "Send Alert" option selected. For my Alert Message, I am calling a rule within a rule to build the dynamic link. (This works perfectly but only for Administrators).

Rule #1: getproce...

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0 johng373 over 8 years ago

...sstaskid(ri!processed, ri!taskName, true)

Rule #2: (ri!taskID is the taskID returned from Rule #1 above).
{=if(
isnull(ri!taskID),
null,
concat(
cons!SERVER_AND_PORT,
"/suite/tempo/tasks/task/",
ri!taskID
)
)}

I have verified that both rules above are set up properly as far as permissions go. The basic users are members of the group which has editor permissions on these rules. Also, the cons!SERVER_AND_PORT has permissions as all users are "editors".

Is there anything obvious which I am missing?
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0 Amitkumar over 8 years ago

Task properties are available under escalations tab, you don't have to use a plug-in to retrieve the task id. Can you check whether plug-in returns appropriate result for the basic user?
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0 abhinavg712
Certified Lead Developer
over 8 years ago

Does Rule#1 where you are calling fn!getprocesstaskid is being run as process initiator or as process designer. Can you check if you need admin rights to execute fn!getprocesstaskid
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0 johng373 over 8 years ago

I found the fix. You mentioning admin rights made me think to adjust the permissions on the actual process model and not the rules or constants. Within the process model, I clicked "File" > "Security" and changed the Group which my users are members of to "Viewer". I had it set to "Initiator" originally. Thanks for the help! :)
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0 sikhivahans over 8 years ago

'Task properties are available under escalations tab' statement made above might be a misconception and a discussion similar to this statement been made some time ago at forum.appian.com/.../e-149062.
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