Hi. On multiple occasions now we've had tasks being triggered for close

Hi.
On multiple occasions now we've had tasks being triggered for closed cases and users are reporting getting an error for this task (presumably because its a closed case) and being unable to clear the tasks from their task list.

Most recent example: FK89706 - this task was closed on 07/03/2016 but the user has reported that they have 7 outstanding tasks for this case 'Edit Case Account Summary' which dated back from 23/10/2015.

I've cleared the tasks from the users task list but have some concerns as to why we are receiving these tasks on closed cases?
Would any of this be caused by the user using a Related Action rather than awaiting a Task deadline?

Has anyone else experienced this? Any help would be appreciated.
Stacey

OriginalPostID-204836

OriginalPostID-204836