#MessageEvent I am seeing a strange issue with the task escalation, I

janakik over 8 years ago

#MessageEvent
I am seeing a strange issue with the task escalation,
I have configured the timer event (Recurring Timer Escalation) every day at 4:30 AM and repeat it every 24 hours in the task escalation to send a message once the timer is activated.
But the receive message is getting triggered on some random timings, not sure why ?
For your information, I have both the send message and receive message in the same process.

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0 Tom Ryan
Appian Employee
over 8 years ago

Is the timer triggered at the same time each day, but a different time to what you are expecting? It could be configured for 4:30AM in a different timezone.
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0 janakik over 8 years ago

Am expecting it to trigger at 4:30 AM EST every day until some one completes the task. I doubt the message event is trying to send message to all active instances because it is configured as Process to Process. Please correct me.
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0 atulp over 8 years ago

It depends on how you have configured the send message. Only provide the destination process id, try removing the destination process model if you have selected one.
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