how to design a custom email notification in the process model

Question

Hi Appian Team,
My usecase is to generate a email notification which should have custom message like Form has been initiated on form start date , and display form due date . Please let me know how to design the same in the process model and share any reference material.
Thanks,
Priyanka

Aswini · Answer

Hi priyankav, 
 
You can create your own custom HTML template with required fields. You just configure the setup tab in Send Email Smart Service. 
In the setup tab you have message body, In that you have two options one is Enter text here and second one is Use a text or HTML template. 
You can enter text by using the expression or else you can choose your own HTML template. 
Your template will be scanned for substitution keys starting with "###" and ending with "###" symbol. 
So your template will be in the format something like this....... 
 
For example : 
 
Hi ###Assignee###, 
 
Form has been initiated : 
 
###start date### 
 
###due date### 
 
Thanks, 
###Sender Name### 
 
your specified template will be automatically parsed for substitution fields and then you need to configure your fields. 
 
Here is the link where you can find clear information about it. 
 docs.appian.com/.../Send_Email_Smart_Service.html 
 
Hope this helpful. 
 
Regards, 
Aswini