Query regarding - when a user accepts the task

Certified Senior Developer

We have a user input task assigned to a group and a user accepts the task, is there a way we can capture those task details to separate table in DB when that task is in accepted state before the task gets completed.

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    Certified Lead Developer
    in reply to Arun P

    True.

    I try to implement two kinds of reporting.

    One is about the current activity in the application. This is used by the operations manager to see whether he needs to do something now. This would use a process report.

    The other is about the past. This is used be the service owner to see how SLAs where met and other KPIs. He uses these numbers to improve the overall service delivery. This would use a DB report.