131666 - no subject - Sometimes our (Task By Process) portal r

Mike James

Certified Lead Developer

over 9 years ago

Sometimes our (Task By Process) portal reports fail. It's not always the same process model we're reporting on, and sometimes they work and other times they do not. Each time we get a failure we receive the same error in the application server log:

2014-12-09 17:33:44,140 [ajp-/0.0.0.0:8009-5] ERROR com.appiancorp.process.analytics2.service.ProcessAnalyticsServiceFacade - com.appiancorp.kougar.driver.exceptions.Signal: index

and in the engine log we see something like...

2014-12-09 17:06:24 [PA00011] {pa131.kdb 29667} (Default) ERROR .a.p.ANLYZE.i "pricroge" "2" "id:51269" "index: exception (Report named 'CMDSFBM_processDashboard' (report document id 51269), maximum report time 2000ms) affected 0 rows"

Can anyone help us understand what might be happening?...

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0 Chris over 9 years ago

Looks like you may be receiving timeouts from the analytics engine. You can try increasing this setting in your properties file, we have ours set to 10000.

server.conf.processcommon.MAXIMUM_REPORT_MS

Assuming that is set to 2000 in your environment?
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0 Mike James
Certified Lead Developer
over 9 years ago

Thanks! that was a good suggestion. However, we have increased the report time and still receive similar errors.

ERROR .a.p.ANLYZE.i "pricroge" "63" "id:51269" "index: exception (Report named 'CMDSFBM_processDashboard' (report document id 51269), maximum report time 10000ms) affected 0 rows"
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