Surface automation in Appian RPA

During our 20.1 Product Announcement Webinar, we received this question from a community member: What is surface automation and is it supported in Appian RPA?

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  • Surface automation is used when automation runs on virtualized infrastructure like Citrix and the robot does not have access to the application components but only the image of the application so the robot must use image recognition to find what it's looking for. Appian RPA has a capability called Falcon that enables surface automation for these cases.