RPA Integration

Hi ,

Just to couple more questions to understand the scenario better:

1. Have you created the robotic processes in the Appian RPA Console?
2. If yes, does that process have the same permissions configured as that of the resource?

Thank you so much for the response , Selvakumar. Yes. RPA has been created, tested , and it works very fine. The issue comes with the Integration. The process also has the same permission configured as the Resource as shown in this screenshot:

One more possibility - Does the service account(which we used to create an API Key) has a proper 'role' & 'permission' set up in the Appian RPA console?

The service account has permission for  sure. Like i said, the RPA has been tested. Is there a way to modify the role of the service account? 

Can you try making the service account as a system administrator account? It will provide ROLE_ADMIN access.

Is that the standard or best practice to make service account admin? I also think the service account has the role of admin. My question is how does one edit the role of a service account ? Can u explain or send me a documentation that explains the process. Thank you so much. 

I have checked and found the service account to have basic user role. Is it  best practice to give the service account elevated security with a system administrator user type ?

I'm not sure that the user role can be edited manually.

But as per this, the service account needs a system admin role.

docs.appian.com/.../retrieval-process.html

Yes the service account can be edited. I just found out. You can also do that under Objects design. click on all Users, and then click on service account. You can then change the service account role .