Unable to start unattended robot, blocked resource

Hi all,

We are trying to run a process in unattended mode, however when we disconnect from the resource it appears as blocked from the Appian RPA Console.

We've followed the instructions from: https://docs.appian.com/suite/help/20.2/rpa-7.1/get_started/faqs.html, in particular we:

1. Log into the resource computer using Windows Remote Desktop Connection, starting a session.
2. Execute the Appian RPA agent with administrator privileges. When the resource is connected to the RPA server, verify in the console's resource detail page that it was initiated with the administrator privileges.
3. Close the Remote Desktop Connection. At this point, we have a session initiated by Remote Desktop Protocol (RDP) and locked. The Appian RPA resource, while executing with administrator privileges, can unlock the session and run a robotic process. After it finishes, it will lock the session again.

From the resource we can see that the option "Agent with elevated privileges" is checked however the "screen blocked" option is also checked and the resource appears as "Blocked" and it is unable to run the process, The only way to make it work is to connect via RDP to the resource, as long as we are connected the process can run. Of course this is not a viable solution for prod environment.

Can anyone provide help?

Many thanks,

Federico