RPA not able to identify dropdown component

Question

When I am trying to fill a dropdown component in an Appian form using Appian RPA I am getting the following error in execution log of the RPA 
 The element (By.xpath: /html/body/div[1]/div[1]/main/div/div/div[1]/div/div/div/div/div/div[1]/div/div/div/div/div[2]/div[2]/div/div/div[2]/div[1]/div[2]/div/div[1]/div/div[2]/div/div/span) could not be interacted with because the component is currently disabled or hidden. 
 Any help regarding this would be highly appreciated.

David Catalan · Accepted Answer

Hi: 
 I can not see the reason of the fail. Normally is present at the end of the stack trace. But maybe your dropdown is not compatible with this method. 
 If the website you are automating is not public and I can't test, Then, the next recommendation is to use the keyboard instead of the Browser module methods. 
 The sequence would be more or less: 
 - Click on the dropdown (this already works for you). - Create an action "Press keyboard shortcuts" and select as Additional Keys "Down" (one or more times) - Create an action "Press keyboard shortcuts" and select as Additional Keys "Enter".

RPA not able to identify dropdown component

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