Using RPA bot trying to login in a website but username and password are showing in different letters

Question

Hi, 
 I am new to RPA in Appian, my requirement is to login into website and download a file.but when i try to login into a website, while entering the username and Password, It is entering in different letters. I am using MacOs. 
 Here I am not getting any reference for resolving this issue, so could you please help me with the details/steps how to proceed further. 
 
 Thanks in advance.

nivedhitha · Answer

As Venky says check the permission tags in the robotic task configuration and if the permission tags were correct you have to the select application dropdown option for your credentials username as mentioned in the below image praneethreddyj7729

Dwarampudi Satish Reddy · Answer

Seems likes you have an issue with keyboard protection enabled via any antivirus softwares or internal security system. Disabling this feature will allow to make things go smoother!

Using RPA bot trying to login in a website but username and password are showing in different letters

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