Hello,
I am trying to download the RPA files on my mac to use them. I have downloaded Java 17 from Oracle and followed the steps from Appian to run RPA, but I am getting the error message "Robot cannot be registered right now" in the terminal. I have attached pictures below. Thank you!
christianmasone@christiansmbp2 Appian RPA % ./AppianRPAagent.run java -DuniqueKey=oVfEUiTRQW7ycZyQq0ckTV6m -jar ./AppianRPAagent.run --protocol ssl --exe AppianRPAagent.run --host us.appian.community --resetafterlongconnectionfault 0 --connectiontimeout 0 --lockrunnable true --context /rpa --node 672a4ec53e246230b0292b59 Reset after long connection fault configured as 0 Connection timeout configured as 0 Lock runnable configured as true An optional property has not been read: configuration.log.level An optional property has not been read: connection.context A mandatory property has not been read: connection.host A mandatory property has not been read: connection.protocol An optional property has not been read: connection.userAgent A mandatory property has not been read: rpa.uniqueKey Hash file to use tmp-hashNotSet.tmp Cookie cleared Using robot key as authentication system since there is not any hash set as parameter. [[a2bb42f3-ae8b-46b5-b645-641d27041f9b]] Robot key to be sent to console is F9EC422930... Sent REQ_JK_ROBOT_KEY_AUTH (526) Setting a new cookie 'Jidoka=1730985963608-36842' received from the server Received REQ_JK_ROBOT_KEY_AUTH_KO Received command 'REQ_JK_ROBOT_KEY_AUTH_KO' - with the following parameters: '[]' Robot cannot be registered now Cookie cleared Using robot key as authentication system since there is not any hash set as parameter. [[7a679016-835b-475b-8917-a5f3433fc083]] Robot key to be sent to console is F9EC422930... Sent REQ_JK_ROBOT_KEY_AUTH (526) Setting a new cookie 'Jidoka=1730986024096-36844' received from the server Received REQ_JK_ROBOT_KEY_AUTH_KO Received command 'REQ_JK_ROBOT_KEY_AUTH_KO' - with the following parameters: '[]' Robot cannot be registered now
Discussion posts and replies are publicly visible
Hi Christian Masone this can be caused to a rotation of the Robot Key. If you have switched off your RPA console, and you have set automatic Robot Key Rotation (default and recommended configuration), the Robot Key has changed. Here is the related documentation: https://docs.appian.com/suite/help/24.4/rpa-9.13/manage-robots-installation-config.html#robot-keys
In the folder where the agent is installed, you can find a jidoka.log file with more information. Please let us know if this helps.