Appian RPA - How to Send Notifications When "Open Browser" Fails?

Certified Senior Developer

Hi,

I'm using the Open Browser action in Appian RPA to launch a legacy web application. Occasionally, the website may be down, and when that happens, the bot execution fails with an error like "unable to navigate to URL."

In such cases, I would like to trigger a notification (ideally an email) to inform the support team immediately about the failure.

My questions are:

  1. Is there any default mechanism in Appian RPA to send notifications (like emails) on task failures?

  2. If not, what’s the best practice to implement an email notification when an action like Open Browser fails?

Any guidance or examples would be appreciated!

Thanks in advance.

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  • 0
    Certified Senior Developer

    Hi ,

    After Open Browser, use the "Does Browser Window Title Match?" condition with a short timeout to detect failure.
    If it returns false, use "Is Expression True?" to control the flow and call "Start Process" to trigger an Appian process model.
    In that process model, configure an email node to notify the support team about the failure.

Reply
  • 0
    Certified Senior Developer

    Hi ,

    After Open Browser, use the "Does Browser Window Title Match?" condition with a short timeout to detect failure.
    If it returns false, use "Is Expression True?" to control the flow and call "Start Process" to trigger an Appian process model.
    In that process model, configure an email node to notify the support team about the failure.

Children
  • 0
    Certified Senior Developer
    in reply to Srinivas M

    Hi,

    Thanks for the response.

    I’ve tried a similar approach. In my robotic task, the first step is to open the browser, followed by navigating to the URL. However, the bot fails during the "navigate to URL" step itself—before any page content loads. Because of this, I'm unable to use browser conditions, as they only evaluate after the page is successfully loaded.

    Since the failure occurs at the navigation step, I’m looking for a way to catch this specific error and trigger an appropriate notification or fallback action.

    Would appreciate any suggestions or workarounds for handling this type of failure gracefully within the RPA flow or from the process model.

    Thanks!