Is there a way to read an email body and create tasks based on certain keywords ?

Certified Associate Developer

We have got an email box ( for example : Customercare@xyzcompnay.com). There are thousands of emails here related to customer issues like 

Email 1 : "internet is very slow" 
Email 2 : "have a query regarding refund" .etc.

Email X: "Would like to change my personal details".

I would like to create a process which reads the above emails and creates tasks based on keywords.  This process has to create as task for Finance team with Email2 as it is related to Refund.

And it has to create another task for IT team with Email1 data as it is related to Internet and so on another task to HR Team with Email X.

I assume it is more of a AI ( Machine learning ) work.  Is there any way to do this in Appian ?

Thanks

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