Hi, I am trying to upload an email attachment (size: 1.5MB) via the a!fileUploadField component on an interface, but it throws an error indicating that the file "could not be uploaded. Please try uploading it again." On trying with different files (email attachments), this seems to be working fine. I could not find any specific issues with the file which results in the error, but I'm interested to know what is causing this.
Can you help me out with what may cause this error? I am also interested to know where I can find the logs for this - I did check the system logs (Appian Cloud), but I am unable to find a file that will contain the log for this issue.
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Are you sure there is no validation for file type? If yes, then please check tomcat-std-out log.Let us know if you find anything there. Thanks
Thanks and Amit Mishra. That was the log file I was looking for. But unfortunately I could not find any error logged for this issue. On trial and error, I was able to determine that Appian (or the company's firewall - not sure what causes this) rejects uploading an email classified as internal that has a file attachment within (excel, word, etc. ) even if the file attachment is classified external. The email that was causing this issue had an excel file as an attachment. When I attached the excel file to another email classified restricted-external and then uploaded that email on Appian, it got uploaded.
OK. This is then an internal IT issue caused by your data-loss-prevention system.
From shared drive, we are able to upload 30mb file but unable to upload 80 MB file.
From local, I am able to upload the same 80 MB file.
What could be the issue?
ashidhk0001 said:unable to upload 80 MB file.
What do you mean "unable"? What happens when you try? Are you using the on-form file upload component, or some other method? Can you provide any other details, screenshots, error log messages (or confirm whether there seem to be no error log entries associated with this), etc?
How was the issue resolved? were was the problem ? data-loss-prevention system ? or classification of the file? please suggest
Hi ganeshbabuj, if this question was for me, then yes, the issue was because of the data loss prevention system. The company's firewall was blocking the attachment from getting uploaded to Appian as it was a "restricted-internal" classified file. It was resolved when the attachment was changed to "restricted-external" classification and re-uploaded.