Problem playing videos on iOS

Certified Senior Developer

We're developing an app that will be used on both Android and iOS via the browser. We have everything working for both mobile OS, but the Video Content Field is giving us some problems on iOS.

We store some videos on Sharepoint and then play them on the app using the link of the Sharepoint file. This works on both PC and Android. But on iOS, no matter the video format (MP4 or MOV), it just gives us the video player in black with no option to play the video.

The same video, on PC and Android, works fine. Be it an MP4 or MOV video

Has anyone encountered this issue on iOS and has a way to fix it?

PS. Tried using the Advanced Video Player plugin, and it gives us the same results. Also on Safari, Chrome and Firefox

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