Hi there, our users are very trigger happy on the close window button (red cross

shelzle over 11 years ago

Hi there, our users are very trigger happy on the close window button (red cross). I try to solve this by adding a timeout to nearly all my user input tasks that abort the intended process or revert to a valid status. This adds a lot of work to development and does not solve all cases. And a lot of our users do not understand what happens, as they tend to think that the system they are using is some form of a CRUD application on top of a SQL DB instead of a BPM system.

How do you handle these problem?

@Appian PS: What does Appian think of how this SHOULD be solved?...

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0 Sathya Srinivasan
Appian Employee
over 11 years ago

Finally, you can create a report on the users's landing page that clearly highlight the tasks that they have opened but not completed (or closed it by clicking the browser close button). Having them in front of them may provide a degree of clarity to the end user on what's happening and allow them to streamline their action.
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0 Sathya Srinivasan
Appian Employee
over 11 years ago

Finally, you can create a report on the users's landing page that clearly highlight the tasks that they have opened but not completed (or closed it by clicking the browser close button). Having them in front of them may provide a degree of clarity to the end user on what's happening and allow them to streamline their action.
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