Hi there, our users are very trigger happy on the close window button (red cross

shelzle over 11 years ago

Hi there, our users are very trigger happy on the close window button (red cross). I try to solve this by adding a timeout to nearly all my user input tasks that abort the intended process or revert to a valid status. This adds a lot of work to development and does not solve all cases. And a lot of our users do not understand what happens, as they tend to think that the system they are using is some form of a CRUD application on top of a SQL DB instead of a BPM system.

How do you handle these problem?

@Appian PS: What does Appian think of how this SHOULD be solved?...

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0 bruceh over 11 years ago

We have experienced very similiar issues with the end user closing the window, so just like Sathya suggests- we created and displayed a second task report on the users main landing page and exposed the unfinished task. Basically, an improperly closed out task will never disappear and is very visiable for the management team to monitor- and of course the end user is very aware of this. This resolved our issues.
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0 bruceh over 11 years ago

We have experienced very similiar issues with the end user closing the window, so just like Sathya suggests- we created and displayed a second task report on the users main landing page and exposed the unfinished task. Basically, an improperly closed out task will never disappear and is very visiable for the management team to monitor- and of course the end user is very aware of this. This resolved our issues.
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