Sail form in related action is blank when accessed from site but works fine from tempo

akhilaa over 8 years ago

#Sites-Related Action
I have a Sail UI for a related action.
The data that is populated in the form is coming from a web service response.
When i access the related action from records in tempo, the form is showing up.
But when I select the related action from sites, I am getting a blank page ( inspite of pvs having values)
Can someone please throw some light on this..
Thanks !

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0 Steven Hearne
Appian Employee
over 8 years ago

Do you know if the visibility in the record type designer for the related action uses string comparisons and/or and() & if() logic?
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0 akhilaa over 8 years ago

The visibility in the record type is just set to true().There are no expressions.
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0 Steven Hearne
Appian Employee
over 8 years ago

Would you mind uploading a screenshot of the "Edit Related Action" view in the "Record Type Designer?"
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0 akhilaa over 8 years ago

Please find attached the snapshots for related actions when I access it from Tempo and Site respectively.
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0 Steven Hearne
Appian Employee
over 8 years ago

Sorry for the confusion; this is the view that I was talking about:
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0 akhilaa over 8 years ago

Sorry ..please find attached the snapshot.
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0 Carlos Santander
A Score Level 2
over 8 years ago

Do you have any conditional logic in your SAIL code that would prevent the form from being displayed correctly?
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0 Steven Hearne
Appian Employee
over 8 years ago

I think this issue warrants a support case. Would you mind creating one, please? We can troubleshoot the issue more in depth from there.
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0 sivac over 8 years ago

To run the action from the site , we need to configure start form.So create one sail UI and configure it in start form.I think this will solve your problem.
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