"Working" preventing an end user from typing on a form?

Jason Ruvinsky

Certified Senior Developer

over 7 years ago

We have an end user who is complaining that the "Working" message keeps coming up while typing in a form field, and that she "cannot continue until Working goes away on each field".

In my own testing, this form never shows the "Working" message - there is nothing supposed to be happening while typing into the fields. Why might this be occurring, and how could we resolve this for the user? Does anyone have advice on troubleshooting this?

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0 rawich over 7 years ago

Do you have any text fields with refreshAfter set to "KEYPRESS"? That would explain the "Working" message after each keystroke, but there is definite another issue involved, if the message and the pause disrupted the user.
You should also try to isolate the issue by asking the particular user to login from a different computer and try to do the same task. So you'll know for sure if the problem is with the user account/role or the machine, or neither.
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0 rawich over 7 years ago

Do you have any text fields with refreshAfter set to "KEYPRESS"? That would explain the "Working" message after each keystroke, but there is definite another issue involved, if the message and the pause disrupted the user.
You should also try to isolate the issue by asking the particular user to login from a different computer and try to do the same task. So you'll know for sure if the problem is with the user account/role or the machine, or neither.
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