Unresponsive Script Error in ace-bundle.js

davidl870 over 7 years ago

Hello,

I have been running into an issue in the interface designer. When I open an interface object in the interface designer, after a few minutes, my browser will give me a "Unresponsive Script" error and states the script in question is {...}/tempo/ui/ace/ace-bundle.js. This error has been reproducible in Chrome and Firefox on two separate computers. I have attached a screenshot of the error message from Firefox. Initially, I thought there might've been an issue with the object I was working on since this was only occurring with 1-2 objects. I went ahead and created a new interface with the same SAIL code but I keep getting the same issue in the new object. I have also logged out, cleared my cache on all mentioned browsers, re-logged back into Appian and get the same error message. I also thought this might've had to do with my internet connection but all other web applications are running fine and...

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0 davidl870 over 7 years ago

... it seems to be specifically related to the javascript running in the browser (the error only occurs when I work on Appian interface objects).

Can someone please point me to where I can get help with this support issue?

Thanks!
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0 Sally Mason
Appian Employee
over 7 years ago

Have you recently updated/upgraded Appian? If so, please clear your cache across all the browsers you were testing on. If the issue is still present, try debugging the script to see if there is something missing, or an error in the SAIL code being evaluated.

If your trouble still persists and you don't find the answer through Forum or our Docs - forum.appian.com/.../Browser_Diagnostics.html, please feel free to open a Support Case with us.
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0 davidl870 over 7 years ago

Appian is at 16.3 but we upgraded a while back and I've only starting having issues on Friday. I've cleared my cache on all browsers and am still encountering an issue. Would you have the link where I can open a Support Case?

Thanks!
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0 Ashvin Kapur over 7 years ago

David, to create a support case, navigate to Actions, and then select 'Technical Support - Create a Case'
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0 davidl870 over 7 years ago

I went to the Actions tab and I do not see the 'Technical Support - Create a Case' action. I have attached all the actions I am able to see. Does someone need to add me to a group on your end for me to see this action? If not, what should I do to make this action appear?

Thanks
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0 Ashvin Kapur over 7 years ago

David, my guess is that you do not have the permissions to create a support ticket for your organization. I would either speak with other members of your client team to see who might have access, or I would email support@appian.com for more information.
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0 davidl870 over 7 years ago

Ok thank you for the info
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