[Appian Government] Federal Civilian Customer Panel: Navigating through the Pandemic and Beyond: Accelerating Modernization and Improving Customer Experience

Government Executives discuss the moment it hit them that things were about to change in a way they had never seen before: the need to pivot to a completely remote workforce, government services handled online or via mobile device, things they expected and things that were unexpected. 2020 has been filled with extraordinary events, what was the biggest change they had to make? What modernization efforts moved from nice to have to must have? How are they improving the citizen experience? In this session we will cover: