[AppianEUROPE] Poste Italiane: Automating Back Office Processes to Improve the Customer Experience

Poste Italiane provides postal, logistics, communications, and financial services in Italy. The Operations team began the transformation program in 2018 to consolidate its customer contact centers and back office operations for approximately 5,500 employees across 85 sites to support several distinct business lines. Its first project digitized critical back office processes for the financial services division. Join this session to hear how Poste Italiane simplified and optimized back office operations to improve their customer experience by using Appian’s low-code automation platform and RPA technology.


Speaker
Luca Verducci - Head of Operations Governance and Transformation, Poste Italiane