[AppianEUROPE] SWIFT and Appian Case Resolution - The New Normal for Global Payment Investigations

While global payments continue to grow at a steady rate, exceptions and investigations (E&I) cause friction that slows down the payment process. Approximately 2%-10% of payments lead to an inquiry, resulting in long resolution times, lack of transparency, and a suboptimal customer experience. Automating case resolution of E&I will allow financial institutions to eliminate inefficiencies and better serve their customers. Case resolution provides a centralized workflow and full audit trail, allows banks to exchange requests and responses in a timely, transparent and structured manner, and integrates seamlessly into existing bank environments. In this session, learn how SWIFT and Appian are partnering to remove friction from cross-border payments.


Speakers
Damien Godderis - Senior Market Manager, SWIFT gpi

Laura Paul - Global Industry Lead, Financial Services, Appian

Jenny Durina - Solutions Consultant, Appian