As health plans work to modernize internal operations and provide engaging member experiences, they are finding intelligent automation programs require new organizational agility. Hear from Erin Majder about a large Blue Cross Blue Shield plan’s journey to implement Care Orchestration on Appian. Discover how HCSC identified the business case for change, selected Appian and built a complex program that resulted in improvements impacting the care of 14 million members.
Speaker
Erin Majder, Director, Clinical Technology Innovation, HCSC