Frequently Asked Questions

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Click here for training registration instructions.

Who can register for Pubic Courses and access Academy Online?

Classroom courses are only available to customers, partners, and independent practitioners.  If you are interested in becoming a customer or partner, email

Academy Online is available to anyone with a Community account.

What happens after I register for a Public Course?

  • The Training Department reviews your enrollment request.
  • You will receive an email from the Training Department informing you whether or not your application was accepted.  If it was, you will have a link to submit payment.
  • Once payment is confirmed, you will receive a confirmation email with the class details.

How long does the Public Course registration process take?

Usually your registration will be approved within 24 hours.

When should I receive my confirmation email/course details?

After confirmation of payment, it usually takes about 24 hours to receive your confirmation email.

How do I register for Private Classroom Training?

Email with your private classroom request.

How many attendees do I need to schedule Private Classroom Training?

A quorum of 6 contracted attendees is required to reserve private classroom training.

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Cancellation Policy

When do I need to notify Appian of a cancellation?

Notification of cancellation must be received at least two business days prior to the start date of the class. If you don’t show up for class and fail to provide adequate cancellation notice, the entire training fee for that class shall be forfeited. This policy applies to all accepted payment methods.

Appian reserves the right to reschedule any class at its discretion.

Appian also reserves the right to cancel a class at its discretion.

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Payment Policy

What forms of payment does Appian accept?

Classroom Courses can be purchased through Community using either a purchase order or credit card. Customers and partners can also pay using training credits. If you would like to purchase training credits, you can email for more information.

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Pricing Information

What is the pricing for Appian Academy?

All Self-Paced Online Training is available free of charge on Academy Online.

Instructor Assisted offerings are available for individual purchase at the rates listed below. If your employer has purchased Appian Training Credits, they may be redeemed for seats in this offering at the following rates.*

List Price 
Appian Developer $1800 2

Instructor Led offerings are available for individual purchase at the rates listed below. If your employer has purchased Appian Training Credits, they may be redeemed for seats at the following rates.*

List Price 
Appian Foundations $2700 3
Appian Developer $4500 5
Appian Applied Development $4500 5
Advanced Developer $2700 3
Appian Advanced Integrations $1800 2
Appian Advanced Process Modeling $2700 3
Advanced Data Design $1800 2
Applied RPA $2700 3
Applied User Interfaces $1800 2
Application Administrator $1800 2

*If you would like to discuss purchasing Training Credits for your organization, please email with the subject “Training Credit Corporate Purchase.”

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Learning Modes

What are different learning modes and enrollment options?


Free, self-paced content available at Learners will follow along with video-based content, knowledge checks, and exercises. Be sure to sign up for a free, Appian trial site to complete activities.


Mix of independent and instructor-assisted learning. You’ll review online materials on your own and work regularly with an instructor to discuss concepts and practice the skills you learn. Available as either a public or private format.


Structured classroom event where an expert instructor will guide you through lessons and activities. Available as either public or private format.

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Academy Online Support

Should I be aware of any system requirements?

The latest version of Internet Explorer, Chrome, or Firefox is recommended for viewing content.

How will content be structured?

Each course or topic contains videos. Some courses or topics also contain interactive quizzes and/or supplementary exercises. These are self-paced, so you can start and stop at your convenience. While video content is not downloadable, you can go back to the material whenever you want.

What version of Appian will the course content be on?

Content will be based on the latest release of the Appian.

Who should I contact if I have trouble viewing any content?

For any issues, please email

Do I have to download any software?

The latest version of Internet Explorer, Chrome, or Firefox is recommended for viewing content on Academy Online. 

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Academy Online Completion

Can I review the material after completing a topic?

You will have access to all the modules of a topic even after you complete it for up to one year.

How can I see what topics I’ve completed?

Go to My Courses and Exams to see the full list of your enrolled courses, both past and current.

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Public Course Information

What are the hours for Public Courses?

Most classes run from 9 AM to 5 PM (depending on course time zone). The final day usually ends earlier to accommodate travel schedules.

What can I do to prepare for courses in a virtual format?

For the virtual remote course, you will need a computer/laptop, a strong WiFi connection, and the ability to attend class all instructional sessions and complete all assigned work each day.

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Private Course Information

How many people do I need to schedule a private training course?

Our private training course minimum is 6 people.

Can I schedule an private instructor-led training in-person for my team?

Due to the evolving nature of the COVID-19 Pandemic, we are currently delivering all private instructor-led trainings virtually. If you have special circumstances that require an in-person training session, please email and we can review your request.


Appian Certification Program

Where can I learn more about The Appian Certification Program?

Information on Appian Certifications is available on the Community Appian Certification Page.

For certification inquiries, please contact

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