KB-1657 Opening or creating applications takes about 2 minutes

Symptoms

Opening or creating an application always takes about 2 minutes to complete regardless of application size.
Adding an item to a patch times out.

Cause

There is a communication issue between the application server and the Appian data server, which causes the functionality that relies on the data server to time out after roughly 2 minutes.

Action

Verify that the Appian data server is running.
Verify that Appian data server is configured correctly in the application server's appian-topology.xml with the correct hostname and port.
Check if the application server can reach the Appian data server.

Affected Versions

This article applies to Appian version 18.1 and later.

Last Reviewed: August 2018